Privacy Policy

How CarFy Sofia collects, uses, and protects your personal data

Last updated: January 2025

CarFy Sofia ("we", "our", "us") operates the website carfysofia.com. This Privacy Policy explains how we collect, use, and protect information about you when you use our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal identification information (name, email address) when you make a booking or contact us
  • Booking details (pickup location, dates, selected vehicle)
  • Technical data such as IP address, browser type, pages visited, and device information - collected automatically via analytics tools
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and confirm your car rental booking
  • To send booking confirmations and vouchers by email
  • To respond to your enquiries and provide customer support
  • To improve our website, services, and user experience
  • To comply with legal obligations
  • To measure website traffic and analyse usage patterns via analytics tools (Yandex Metrika)

3. Cookies

Our website uses cookies - small text files stored on your device - to enhance your browsing experience. Cookies allow us to remember your preferences and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

We use Yandex Metrika for analytics. This tool may set its own cookies to measure site usage. For more information, see the Yandex Privacy Policy.

4. Third-Party Services

Our booking platform is powered by a third-party rental aggregation service (localrent.com). When you complete a booking, your data is transmitted to the relevant rental supplier and the booking platform. These services have their own privacy policies, which we encourage you to review.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for up to 3 years.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate data
  • The right to request deletion of your data
  • The right to object to or restrict processing
  • The right to data portability

To exercise any of these rights, please contact us at book@carfysofia.com.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmissions.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: book@carfysofia.com
Website: carfysofia.com